FAQs
1. Are your products intended for human consumption?
No. All products sold on our website are for research purposes only and are not intended for human or animal consumption. They are not approved for use in food, drugs, or medical treatments.
2. Who can purchase from your website?
Our products are available exclusively to individuals aged 18 or older. By placing an order, you confirm that you are of legal age and will use the products strictly for research purposes.
3. Do you ship internationally?
Yes, we ship our products globally. However, it is your responsibility to ensure that the products comply with the import regulations of your country before placing an order. We are not liable for any issues related to customs or import restrictions.
4. How can I place an order?
Simply browse our website, add your selected products to the cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details, and you’ll receive an order confirmation email once your purchase is complete.
5. What payment methods do you accept?
We accept all major credit and debit cards. All payments are securely processed through encrypted gateways to protect your information.
6. How long will it take to receive my order?
Shipping times vary depending on your location. All orders are processed and shipped once received within 48 hours. Once your order is processed, you will receive a tracking number to monitor its progress. Estimated delivery times are:
- UK orders: within 3 days
- International orders: 5-10 days
7. What happens if my order is delayed or held by customs?
While we strive to ensure timely delivery, we are not responsible for delays caused by customs or local regulations in your country. It is your responsibility to understand the rules and regulations regarding the importation of research chemicals in your location.
8. Can I return or exchange my order?
Due to the nature of our products, we cannot accept returns or exchanges unless the product you received is incorrect or damaged during shipping. If there is an issue with your order, please contact us within 7 days of receipt.
9. Are your products tested for quality and purity?
Yes, all our products are sourced from reputable manufacturers and are tested for quality and purity. Certificates of Analysis (COA) are available upon request for most products.
10. Do you provide Certificates of Analysis (COA)?
Yes, we can provide Certificates of Analysis for products upon request. If you require a COA for your order, please contact us at [email protected].
11. Is it safe to use your products in clinical or therapeutic settings?
No. Our products are strictly for laboratory and research purposes. They are not intended for clinical or therapeutic use, and we do not make any claims about their safety or efficacy in such settings. Use of any products for such purposes is entirely at the customers own risk. Always consult a medical professional.
12. How can I contact your support team?
You can reach our support team by:
- Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.
13. What if I have more questions not listed here?
If your question is not answered on this page, feel free to contact us directly through our support channels. We are here to assist you with any concerns.
